Frosty Club, LLC dba High Hippy (“High Hippy,” “we,” “us,” or “our“) is committed to protecting your privacy and handling your information responsibly. This Privacy Policy (the “Policy“) explains what information we collect through https://highhippy.com and related pages, features, content, and services we operate (collectively, the “Service“), how we use that information, when we share it, and the choices available to you.

By accessing or using the Service, creating an account, placing an order, subscribing to our emails, submitting a form, or otherwise providing information to us, you acknowledge that you have read and understand this Policy. If you do not agree with this Policy, please do not use the Service.

1. APPLICATION OF THIS POLICY AND CHANGES

1.1 Scope of This Policy

This Policy applies to information collected through the High Hippy website and related online services that link to or reference this Policy, including browsing activity, account creation, checkout, support communications, review requests, and marketing signups.

1.2 Changes to This Policy

We may update, modify, or supplement this Policy at any time in our sole discretion. When we do, we will update the “Last Updated” date at the top of this page and may provide additional notice where required by law or where we believe it is appropriate.

Your continued use of the Service after any updated Policy becomes effective constitutes your acceptance of the revised Policy.

1.3 Security Overview

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information under our control. These safeguards may include secure hosting environments, HTTPS, restricted access controls, firewalls, and platform-level security protections. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

2. KEY DEFINITIONS

For purposes of this Policy, the following terms have the meanings below:

• “Personal Data” means information that identifies, relates to, describes, or can reasonably be linked to an individual person, such as a name, email address, shipping address, IP address, or transaction history.
• “Usage Data” means technical, behavioral, and interaction data collected automatically when you access or use the Service.
• “Cookies” means small data files stored on your device that help websites recognize your browser, remember preferences, and understand usage patterns.
• “Service Providers” means vendors, contractors, processors, and business partners that perform services for us or on our behalf.

3. INFORMATION WE COLLECT

3.1 Information You Provide to Us

We may collect Personal Data that you provide directly to us, including:

• First and last name;
• Email address;
• Phone number, if provided;
• Billing address and shipping address;
• Account credentials and account preferences;
• Order history, transaction details, and related communications;
• Messages submitted through contact forms, customer service, chats, or support requests;
• Newsletter, promotional, or waitlist signups;
• Reviews, ratings, photos, videos, testimonials, and other user-submitted content;
• Any other information you choose to provide to us.

3.2 Information Collected Automatically

When you visit or use the Service, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser type and browser version;
• Device type, device identifiers, and operating system information;
• General geographic location derived from IP address, such as city, region, or country;
• Dates and times of access;
• Pages viewed, products viewed, time spent, navigation paths, clicks, scrolling behavior, and referring or exit pages;
• Session information, diagnostic information, and security-related event data;
• Cookie identifiers and similar technology data.

3.3 Payment and Order Information

When you place an order, we collect information necessary to process and fulfill that order, including product selections, order totals, discounts, taxes, shipping details, transaction status, and limited payment-related metadata. We do not store full payment card numbers or card security codes on our own servers.

3.4 Reviews and Feedback

If you submit a review, rating, testimonial, photo, video, or other feedback, we may collect and store that content, along with related metadata such as the date submitted, the products reviewed, and basic order-verification information.

4. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

• To provide, operate, maintain, and improve the Service;
• To process payments, fulfill orders, ship products, and provide customer support;
• To communicate with you about your orders, deliveries, returns, account activity, or customer service matters;
• To authenticate accounts, verify age eligibility, detect fraud, reduce abuse, and protect the security of the Service;
• To analyze site traffic, user behavior, performance, and technical issues;
• To personalize content, product displays, preferences, and portions of the shopping experience;
• To send promotional emails, newsletters, or other marketing communications where permitted by law and subject to your preferences;
• To send follow-up review invitations or customer feedback requests where permitted by law or based on your consent;
• To comply with legal, tax, regulatory, recordkeeping, or law-enforcement obligations;
• To enforce our policies, terms, and legal rights.

We do not sell your Personal Data to third parties.

5. COOKIES, PIXELS, TAGS, AND SIMILAR TECHNOLOGIES

We and our third-party partners may use cookies and similar technologies, such as pixels, tags, scripts, and browser storage, to collect and use information about how you interact with the Service.

These technologies may be used to:

• Keep you logged in or maintain your session;
• Remember preferences and settings;
• Support shopping cart and checkout functionality;
• Understand how visitors use the Service;
• Measure campaign performance and site performance;
• Improve content, usability, and user experience;
• Help detect abuse, security threats, or suspicious activity.

Most browsers allow you to manage, block, or delete cookies. If you disable certain cookies or similar technologies, some features of the Service may not function properly.

6. ANALYTICS, SESSION RECORDING, TAG MANAGEMENT, AND OTHER TECHNOLOGIES

6.1 Google Analytics and Google Tag Manager

We may use Google Analytics and Google Tag Manager, services provided by Google LLC, to help us understand how users interact with the Service, measure traffic and performance, and manage tracking tags and related technologies.

These tools may collect information such as IP address, device identifiers, pages viewed, time spent, referring URLs, browser data, and general geographic location. This information may be transmitted to and stored by Google on servers in the United States and other countries.

We use this information in aggregated or analytics-oriented form to evaluate use of the Service, compile reports, improve content and performance, and better understand user behavior.

6.2 Microsoft Clarity

We may use Microsoft Clarity or similar user-behavior analytics and session-recording tools to better understand how users interact with the Service, including clicks, scrolling behavior, page interaction patterns, usability friction, and navigation flow. These tools may help us refine page layouts, improve shopping experience, and diagnose performance or UX issues.

Such tools may collect device identifiers, pages visited, technical event data, and pseudonymous interaction data. We do not intend for sensitive fields such as passwords or full payment details to be captured in these tools.

6.3 Other Analytics and Monitoring Technologies

From time to time, we may use additional analytics, diagnostics, error-monitoring, conversion-tracking, or security-related technologies. The specific providers and tools may change over time, but they generally collect similar categories of Usage Data and technical information as described in this Policy.

7. PAYMENT PROCESSORS, WEBSITE PLATFORM, HOSTING, AND BUSINESS SYSTEMS

7.1 Payment Processing

We use third-party payment processors, which may include Authorize.net and other payment service providers, to process payments made through the Service. When you submit payment information, it is transmitted directly to the relevant payment processor and is subject to that processor’s privacy practices and terms.

We may retain limited payment-related metadata such as:

• Card type;
• Last four digits of a payment card;
• Expiration month and year;
• Transaction IDs;
• Transaction amount and status.

This information may be used for transaction records, refunds, fraud prevention, chargeback handling, accounting, and customer support.

7.2 Website Platform and Forms

The Service may use technologies such as WordPress, WooCommerce, and website form tools to manage accounts, store order records, process customer submissions, and operate core site functionality.

7.3 Email, Review, and Communication Providers

We may use third-party email, CRM, customer service, review-request, review-management, or automation platforms to send communications, manage customer records, deliver newsletters, process support requests, or facilitate review invitations and customer feedback collection.

7.4 Shipping and Fulfillment

To fulfill orders, we may share necessary information such as your name, shipping address, phone number, email address, and order details with shipping carriers, fulfillment systems, and logistics providers, including carriers such as USPS, UPS, FedEx, or other delivery partners.

7.5 Cloudflare, Hosting, and Infrastructure Providers

We may use Cloudflare and other hosting, storage, content delivery, caching, DNS, SSL/TLS, firewall, and infrastructure providers to deliver the Service reliably and securely. In the course of providing these services, such providers may process IP address, device information, access logs, security event data, and related technical information.

8. WHEN WE SHARE INFORMATION

We may disclose your information in the following circumstances:

• To service providers, vendors, processors, contractors, and business partners that perform services on our behalf, such as payment processing, shipping, hosting, analytics, marketing, review management, email delivery, fraud prevention, and IT support;
• To comply with legal obligations, subpoenas, court orders, lawful requests by public authorities, or other legal processes;
• To protect the rights, property, safety, and security of High Hippy, our customers, our service providers, or others;
• In connection with a merger, acquisition, restructuring, financing, asset sale, bankruptcy, or transfer of all or part of our business, subject to appropriate confidentiality measures;
• With your direction or consent;
• In de-identified, aggregated, or anonymized form that does not reasonably identify you.

We do not sell, rent, or trade your Personal Data to third parties for cash consideration.

9. EMAIL MARKETING, REVIEW REQUESTS, AND YOUR CHOICES

9.1 Marketing Emails

If you subscribe to our newsletter, opt in to promotions, or otherwise consent where required, we may send you marketing emails about products, restocks, launches, offers, educational content, and related updates. We may also track email engagement, such as opens, clicks, and delivery status, to improve our communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

9.2 Transactional and Service Emails

Even if you opt out of marketing communications, we may still send you transactional or service-related emails concerning orders, shipping, returns, account activity, security, policy updates, fraud-prevention review, customer support, or other operational matters.

9.3 Review Invitations and Customer Feedback

Where permitted by law, or where you have provided consent when required, we may send follow-up communications inviting you to review your order, purchased products, or overall experience. These communications may be sent by High Hippy or by a service provider acting on our behalf. You may opt out of future review invitations where such opt-out is made available.

10. DATA RETENTION, TRANSFERS, AND SECURITY

10.1 Data Retention

We retain Personal Data for as long as reasonably necessary to provide the Service, fulfill orders, support customer relationships, maintain business records, comply with legal and tax obligations, resolve disputes, detect fraud, and enforce our agreements.

When we no longer have a legitimate business need to retain information, we may delete, anonymize, aggregate, or securely store it until deletion is reasonably feasible.

10.2 Data Transfers

Your information may be processed, stored, or transferred in the United States and in other jurisdictions where we or our service providers operate. By using the Service and providing information to us, you understand that your information may be transferred to and processed in locations with data protection laws that may differ from those in your jurisdiction.

10.3 Security of Data

We use commercially reasonable safeguards to help protect your information, including encryption in transit where appropriate, platform security controls, access restrictions, and security monitoring. However, no security system is perfect, and we cannot guarantee that unauthorized access, disclosure, alteration, or destruction will never occur.

11. THIRD-PARTY WEBSITES, EMBEDS, AND SERVICES

The Service may contain links to, integrations with, or embedded content from third-party websites, applications, tools, social media platforms, payment services, analytics vendors, advertising services, or plugins. If you interact with a third-party site or service, that third party’s own terms and privacy practices will apply.

We are not responsible for the content, security, or privacy practices of third-party websites, apps, or services.

12. CHILDREN’S PRIVACY

The Service and our products are intended only for adults age 21 and older. We do not knowingly collect Personal Data from anyone under 21. If we learn that we have collected Personal Data from a person under 21 without appropriate authorization, we will take reasonable steps to delete that information.

13. PRIVACY RIGHTS AND CHOICES

Depending on your state, country, or other jurisdiction, you may have rights regarding your Personal Data, which may include the right to:

• Request information about the categories of Personal Data we collect, use, or disclose;
• Request access to or a copy of certain Personal Data;
• Request correction of inaccurate information;
• Request deletion of certain Personal Data, subject to legal exceptions and retention obligations;
• Withdraw consent for marketing communications;
• Request additional information about our data practices where required by law.

To exercise a privacy request, please contact us using the information in Section 15 below. We may need to verify your identity before responding to your request.

14. COMMUNICATING WITH HIGH HIPPY

If you send us feedback, suggestions, ideas, testimonials, reviews, or other communications that are not clearly intended to remain confidential, we may use that information in accordance with our normal business practices, subject to applicable law and this Policy.

15. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your information, please contact us at:

High Hippy
Frosty Club, LLC dba High Hippy
Email: team@highhippy.com
Website: https://highhippy.com